Frequently asked questions

A full website built for a takeaway, delivery or fast casual kitchen: a menu that reads clearly, ordering that stays on your own site, delivery zone and pickup time pages, managed hosting, and weekly researched articles. Plans start at $117 a month, with a $647 one-time build fee invoiced only after your site is live and you have approved it.

7 days on Order Starter, 10 on Order Engine while the AI Engine is trained on your menu and policies, and 15 on Full Kitchen with the Content Engine running. The clock starts at the onboarding call, not at purchase, so the sooner the form is in, the sooner you are live.

Both. The ordering flow asks the customer to choose delivery or pickup upfront and shows the correct time estimate, minimum order and any delivery zone restriction for whichever they pick, rather than treating every order the same way.

A revision is any change request you send, and there is no limit on how much goes into one. A new menu item, an updated combo price, a different photo, a new delivery zone: each is one revision. So is something much larger. "Rebuild our whole menu page and add three new combos" is one revision, not four. 5 are included every month. After the fifth, each additional revision is a flat $20, with no cap on how many you can buy and no hourly billing anywhere. Every revision is completed within 2 to 5 working days, whatever the size.

Raise it in your client portal. You describe the change, attach anything we need, and it lands with the team as a tracked request so you can see where it is. You can also email us or reply to any thread with our team, and we log it for you. Unused revisions do not roll over to the next month.

A menu update is a normal revision and is completed within 2 to 5 working days, not weeks. If you need same-day handling for something time-sensitive, such as an item selling out, mention that in the request and we prioritize accordingly.

On Order Engine and Full Kitchen, the AI Engine answers the questions your site gets asked most, such as delivery hours, catering lead time or whether an item is available today, using the facts you give us about your kitchen. It also drafts review replies for your approval, so a busy shift never means a review sits unanswered for a week.

No. We are a website design and management company, not a food safety authority, and the AI Engine never gives food safety, allergen or nutrition advice on your behalf. Any question that touches those topics is routed to a human answer you control.

The technical work and the pages that carry it: titles, descriptions, headings, canonical addresses, sitemaps, internal links and image alt text, on a fast site, plus a page for each location and each delivery area you really serve. We do not build empty pages for towns you do not deliver to, because search engines filter that and it drags down the honest pages.

Answer engine optimization is writing so the answer can be lifted out: the first sentence under a heading answers the heading, and facts like delivery radius, pickup window and catering lead time are stated plainly. That is the structure that gets pulled into a featured snippet or a voice answer, which for a hungry customer is often the only result they see.

We can make it much more likely and nobody can guarantee it. What we control is whether an assistant can parse and trust your site: a plain-text llms.txt describing the kitchen and its key pages, business name, address, hours and service area identical everywhere, facts stated in a quotable form, and clean structured data. Any supplier promising a guaranteed AI mention is selling something they do not control.

JSON-LD for the business itself with hours, address and service area, for each service or menu page, for your FAQ blocks and for breadcrumbs, generated from the same content a visitor reads so the two never drift apart. Review markup is added only where you have genuine reviews. We never generate a rating that does not exist.

We guarantee work, not positions. The terms commit to your site starting to rank for local searches in your area within 3 to 5 months of launch, and to continuing the search work at no additional charge if it has not. That does not cover terms outside your area or services, and it is not a refund.

A builder sells you a tool and the work stays yours: the menu updates, the photographs, the speed, the publishing, the new location page. This is a service, so that work is ours for one monthly fee. Both approaches produce a website; only one of them comes with somebody accountable for it in month six.

Sometimes, and we say so on the comparison page. A good freelancer builds a better site than a template and can do bespoke work we do not offer. The risks are availability, continuity and hourly billing that makes you hesitate before fixing a wrong price.

Only if the website is the weak part. Keep the CRM, the pipelines and the automations; we build and manage the site they point at, and route order and enquiry details into your CRM so the follow-up keeps firing. The comparison pages cover funnels, the website builder and the AI tools separately.

Yes, and that is the normal arrangement for kitchens doing volume. The agency creates demand, we keep the destination fast, current and able to take the order. We do not buy ads or manage ad accounts.

No. One domain is included free for as long as your plan is active, registered in your name through Cloudflare Registrar or Spaceship, so you own it outright. If you already have a domain we point it at the new site instead and nothing changes for people who know your current address. If you ever leave, tell us where to send the domain and we transfer it at no charge.

Yes. If you already have a domain, we point it at your new site during launch and your current address keeps working for anyone who has bookmarked it, printed it on packaging or shared it on social media.

You pay the monthly fee for the tier you choose up front: $117, $247 plus AI usage, or $597 a month. The $647 one-time build fee is invoiced only after your site is live and you are satisfied with it. Domain and hosting are inside the monthly figure.

Email us and say you want to cancel. Your message must reach us at least 2 business days before your next invoice date, during business hours, which are 9:00 to 17:00 Central Time, Monday to Friday. A message sent outside those hours counts from the start of the next business day, so a weekend email does not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and your site runs to the end of the month you have paid for. With late notice, the next invoice is charged as normal and the cancellation takes effect at the end of that month.

No. All sales are final, and that includes monthly fees, the build fee, extra revisions and any cost we pass through at what our providers charge us. We do not refund for a change of mind or for a month you did not use. The one exception is a duplicate or incorrect charge made by our billing: tell us within 30 days and we correct it within 10 working days. The build fee is charged only after you have approved your site, which is exactly why it is not refundable afterwards.

The monthly fee covers the plan you are on, and a second location page is scoped and added as a revision within your existing allowance rather than a new subscription, unless the scope is large enough that we discuss it with you first.