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Setting takeaway ordering free from the PDF

Family-run fish and chip shop in Knoxville, Tennessee. With takeaway ordering, staff answer questions with a link to the exact section instead of an attachment.

Job ticket

Kitchen
Family-run fish and chip shop
Where
Knoxville, Tennessee
Team
17 staff
Run as
One locally managed operation

Working days to handover25

Where the kitchen started

The important information for takeaway ordering existed only as an attachment designed for printing. Reading it on a phone meant constant pinching and zooming.

What it was costing the team

When it comes to takeaway ordering, there were no direct links to individual answers, just one long attachment. A thirty-second question required a three-megabyte reply.

What we built

The fix, in the order a customer meets it

Content on delivery boundaries and current collection hours was restructured as accessible sections with descriptive headings and direct links. A print version remains available by choice, not by force.

On the ticket

  • HTML reference pages
  • Descriptive headings
  • Section links
  • Printable summary

Items4

25

working days, content approval to handover

How the time was spent

  1. Content approved

    The clock starts when the kitchen signs off the content, not at purchase.

  2. Build and staff review

    The work is built, then checked by the staff who will use it before anything goes live.

  3. Handover

    25 working days after content approval, including staff review and handover.

What changed

With takeaway ordering, staff answer questions with a link to the exact section instead of an attachment. Visitors read on any device, and nothing has been taken away from those who like print.

Our takeaway ordering material was always sound; the format was the obstacle. As pages, it finally does its job.

Hugh WestbrookOrders supervisor, Family-run fish and chip shopKnoxville, Tennessee

Does your ordering page have the same gap?

We will look at your current site on the call and say plainly which of these problems it has, and which it does not.

Questions about this project

How long did this project take?

25 working days after content approval, including staff review and handover. For comparison, a new GetRestaurantSite site goes live in 7 days on Order Starter, and changes after launch are made within 2 to 5 working days.

What was built for this family-run fish and chip shop?

Content on delivery boundaries and current collection hours was restructured as accessible sections with descriptive headings and direct links. A print version remains available by choice, not by force. The pieces used were: html reference pages, descriptive headings, section links, printable summary.

Can my kitchen get the same thing?

Work like this is part of how every site is built and managed, on every plan from $117 a month, with a $647 one-time build fee invoiced only after launch. The quickest way to see what applies to your kitchen is to book a demo.

Why is the business not named?

Clients are described by the kind of kitchen, the region and the size of the team only. The quote is the client contact's own words, used with permission.

See it built for your kitchen

Plans from $117 a month, a $647 build fee invoiced only after launch, domain and hosting included.

Book a demo

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