Separate doors for new and returning takeaway ordering contacts
Thai takeaway kitchen in Springfield, Missouri. Day to day with takeaway ordering, the team can distinguish a continuing conversation from a new request without opening the message.
Job ticket
- Kitchen
- Thai takeaway kitchen
- Where
- Springfield, Missouri
- Team
- 14 staff
- Run as
- One locally managed operation
- Kind of kitchen
- Asian and Chinese takeaway
Working days to handover10
Where the kitchen started
Following up on takeaway ordering meant starting over. The website had no concept of a continuing relationship.
What it was costing the team
For takeaway ordering, follow-ups arrived looking like new business. Staff played archivist, hunting the original thread, before anyone addressed what the customer was asking.
What we built
The fix, in the order a customer meets it
A labeled follow-up route asks for any reference the customer holds and their question. New requests keep the full form collecting delivery ZIP code, order time and menu category, and the two streams arrive under distinct subjects.
On the ticket
- Existing-request contact route
- Optional reference field
- Separate email subjects
- New-inquiry form
Items4
Where this lives in what we sell
- Restaurant online ordering websiteAn online ordering website for restaurants that lives on your own domain, so repeat orders and customer details stay with your business.
- Takeaway restaurant website designWebsite design for takeaway restaurants: a menu built to be craved, ordering that stays on your own site, and delivery zones shown honestly.
10
working days, content approval to handover
How the time was spent
Content approved
The clock starts when the kitchen signs off the content, not at purchase.
Build and staff review
The work is built, then checked by the staff who will use it before anything goes live.
Handover
10 working days after content approval, including staff review and handover.
What changed
Day to day with takeaway ordering, the team can distinguish a continuing conversation from a new request without opening the message. Returning contacts have a shorter path that skips the full intake.
When it comes to takeaway ordering, the follow-up path respects that a conversation already exists. Re-introducing yourself to a website was always absurd.
Does your ordering page have the same gap?
We will look at your current site on the call and say plainly which of these problems it has, and which it does not.
Questions about this project
How long did this project take?
10 working days after content approval, including staff review and handover. For comparison, a new GetRestaurantSite site goes live in 7 days on Order Starter, and changes after launch are made within 2 to 5 working days.
What was built for this thai takeaway kitchen?
A labeled follow-up route asks for any reference the customer holds and their question. New requests keep the full form collecting delivery ZIP code, order time and menu category, and the two streams arrive under distinct subjects. The pieces used were: existing-request contact route, optional reference field, separate email subjects, new-inquiry form.
Can my kitchen get the same thing?
Work like this is part of how every site is built and managed, on every plan from $117 a month, with a $647 one-time build fee invoiced only after launch. The quickest way to see what applies to your kitchen is to book a demo.
Why is the business not named?
Clients are described by the kind of kitchen, the region and the size of the team only. The quote is the client contact's own words, used with permission.
See it built for your kitchen
Plans from $117 a month, a $647 build fee invoiced only after launch, domain and hosting included.
Book a demoOr email